Education Psychology Service (EPS) satisfaction survey Report 2008

New Search

Purpose The educational psychology service survey was commissioned by the Educational Psychology Service (EPS) for the purpose of finding out the current levels of user satisfaction with their services to schools.
Subject School services eg meals, crossing, EPS
Commissioned by Bronwyn Gendall Lancashire Educational Psychology Services
Geographic area All of Lancashire
Method Questionnaire - online
Consultation with Schools/parents/governors
Date 05/11/2008 - 28/11/2008
Undertaken by Corporate Research and Intelligence Team, Policy Unit


Number in sample 705
Number of responses 128
Response rate 18%
Key findings As in previous years, schools have problems with the time allocated to their school; one in eight schools said they didn't receive their allocated hours from the EPS last year, schools would like more EPS time to be allocated to their school and one in five schools have bought time to work with additional
children, with a mean of 7 additional hours being bought.

Overall respondents were satisfied with the way the EPS service is provided (e.g. showing understanding and giving advice). But, one in five showed some concern over the time they are given to discuss their views of the children, and over the arrangements for requests for involvement.

Most respondents had not used emergency EPS support, however the most used service was the telephone helpline rather than critical incident support, satisfaction is high among users of these services.

A significant minority of school staff thought that they didn't have regular opportunities to meet and plan future work with their EP, and found it difficult to contact their EP between school visits. There were more respondents who felt that school staff didn't have regular opportunities to meet and plan future work with their school EP; and many schools have attended an EPS training course. The most popular is INSET provided in the school by the EPS, and the courses are highly regarded.

Project document(s)


Contact information

For more information about this research contact:

Mick Edwardson
01772 530290