Living in Lancashire wave 41

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Purpose	The objective of this survey is to look at people's views about Environment Directorate services, digital inclusion and local media usage.
Subject	Communications Countryside services Cycle facilities Footpaths, bridleways and rights of way Public transport Road and pavement maintenance and repairs Road safety Street lighting The environment Traffic management, traffic calming measures Waste and recycling facilities Other topic
Commissioned by	Environment, Communications, and Policy and Performance teams

Geographic area	All of Lancashire
Method	Questionnaire - online Questionnaire - postal
Consultation with	Life in Lancashire panel
Date	14/06/2013 - 19/07/2013
Undertaken by	Corporate Research and Intelligence Team

Results

Key findings	Environment directorate services - Respondents are most likely to be aware that they can contact Lancashire County Council about waste management (75%), highway maintenance (70%) and winter service (69%). - Over a third (35%) of respondents said they had contacted LCC about an Environment Directorate service in the last two years. - Almost four-fifths (78%) of respondents who contacted the Environment Directorate contacted them to report a problem/request a service, and over a quarter (28%) contacted them to ask for information. - Nearly two-thirds (64%) of respondents who have contacted the Environment Directorate were satisfied with the overall outcome. - Over a third (35%) of respondents who have reported a problem or requested a service in the last two years did so to report a danger. - Just under two-thirds (65%) of respondents who have not reported a problem or requested a service say that they have never had any issues or reason to request any services. - Nearly three-quarters (71%) of respondents would prefer to contact an Environment Directorate service by phone, over two-fifths (44%) would prefer email, and over a third (34%) would prefer to use the county council's online reporting system. Broadband - More than four-fifths of respondents (84%) have accessed the internet. - Of those respondents who have not accessed the internet, almost half (47%) do not want or need to use the internet, and over a third (35%) lack the skills to use the internet. - Of those respondents who have not used the internet in the last three months, two-fifths (39%) lack the skills to use the internet, and over a third (35%) don't use it that often. - For those respondents who have accessed the internet in the last three months, the activities they use the internet for most are email (89%), general browsing (87%), finding information about goods or services (80%) and buying or ordering tickets, goods or services (70%). - Around a half of respondents (47%) agree that they will use the internet more in the future. Only one in ten (10%) agree that they have no interest in using the internet. Local media usage - More than two-fifths (43%) of respondents have listened to local commercial radio on one or more days in the last seven days. - More than seven out of every ten respondents (71%) said they hadn't read any of the daily local newspapers listed for two minutes or more in the last seven days. - Over two-thirds (70%) of respondents have seen/heard the 20mph speed limits campaign. - Half of respondents (50%) say they have seen/heard the fostering campaign. - Just less than a third (30%) of respondents say they have seen/heard of the libraries campaign. - More than nine in every ten respondents (93%) have not seen the advertising campaign for shared lives. - Over two-fifths (42%) of respondents say they have seen/heard the winter gritting campaign.

Key findings

Environment directorate services
- Respondents are most likely to be aware that they can contact Lancashire County Council about waste management (75%), highway maintenance (70%) and winter service (69%).
- Over a third (35%) of respondents said they had contacted LCC about an Environment Directorate service in the last two years.
- Almost four-fifths (78%) of respondents who contacted the Environment Directorate contacted them to report a problem/request a service, and over a quarter (28%) contacted them to ask for information.
- Nearly two-thirds (64%) of respondents who have contacted the Environment Directorate were satisfied with the overall outcome.
- Over a third (35%) of respondents who have reported a problem or requested a service in the last two years did so to report a danger.
- Just under two-thirds (65%) of respondents who have not reported a problem or requested a service say that they have never had any issues or reason to request any services.
- Nearly three-quarters (71%) of respondents would prefer to contact an Environment Directorate service by phone, over two-fifths (44%) would prefer email, and over a third (34%) would prefer to use the county council's online reporting system.

Broadband
- More than four-fifths of respondents (84%) have accessed the internet.
- Of those respondents who have not accessed the internet, almost half (47%) do not want or need to use the internet, and over a third (35%) lack the skills to use the internet.
- Of those respondents who have not used the internet in the last three months, two-fifths (39%) lack the skills to use the internet, and over a third (35%) don't use it that often.
- For those respondents who have accessed the internet in the last three months, the activities they use the internet for most are email (89%), general browsing (87%), finding information about goods or services (80%) and buying or ordering tickets, goods or services (70%).
- Around a half of respondents (47%) agree that they will use the internet more in the future. Only one in ten (10%) agree that they have no interest in using the internet.

Local media usage
- More than two-fifths (43%) of respondents have listened to local commercial radio on one or more days in the last seven days.
- More than seven out of every ten respondents (71%) said they hadn't read any of the daily local newspapers listed for two minutes or more in the last seven days.
- Over two-thirds (70%) of respondents have seen/heard the 20mph speed limits campaign.
- Half of respondents (50%) say they have seen/heard the fostering campaign.
- Just less than a third (30%) of respondents say they have seen/heard of the libraries campaign.
- More than nine in every ten respondents (93%) have not seen the advertising campaign for shared lives.
- Over two-fifths (42%) of respondents say they have seen/heard the winter gritting campaign.

Project document(s)

Report(s)

Questionnaire(s)

W41 Questionnaire

Contact information

For more information about this research contact:

Melissa Sherliker
01772 535019
Email: haveyoursay@lancashire.gov.uk