Choosing a Care Home Customer Experience Project
| Purpose | Understand what factors people consider important when making their choice of residential care and the experience of the service user and their family when choosing residential care; Assess the level of funding information and LCC contributions to fees a person receives when making their choice of residential care and whether those customers who use LCC's care navigation team have a different experience to those who do not. |
|---|---|
| Subject |
Older people |
| Commissioned by | Brian Monk Senior Business Relationship Manager - Procurement Centre of Excellence Brain.Monk@oneconnectlimited.co.uk 01772 532426 Jane Kitchen Care Navigation/Brokerage Manager Jane.Kitchen@lancashire.gov.uk 01772 534346 |
| Geographic area |
All of Lancashire |
|---|---|
| Method |
Questionnaire - telephone |
| Consultation with |
Older people (aged over 65) |
| Date | 17/12/2012 - 01/04/2013 |
| Undertaken by | Adam Lee Graduate Management Trainee Adam.Lee@lancashire.gov.uk 01772 538087 Catherine Shutt Graduate Management Trainee Catherine.Shutt@lancashire.gov.uk 01772 533482 |
Project document(s)
Report(s)
Contact information
For more information about this research contact:
Michael Walder
Senior Policy Officer
01772 533637
Email: Michael.walder@lancashire.gov.uk