Choosing a Care Home Customer Experience Project

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Purpose Understand what factors people consider important when making their choice of residential care and the experience of the service user and their family when choosing residential care;
Assess the level of funding information and LCC contributions to fees a person receives when making their choice of residential care and whether those customers who use LCC's care navigation team have a different experience to those who do not.
Subject Older people
Commissioned by Brian Monk Senior Business Relationship Manager - Procurement Centre of Excellence 01772 532426 Jane Kitchen Care Navigation/Brokerage Manager 01772 534346
Geographic area All of Lancashire
Method Questionnaire - telephone
Consultation with Older people (aged over 65)
Date 17/12/2012 - 01/04/2013
Undertaken by Adam Lee Graduate Management Trainee 01772 538087 Catherine Shutt Graduate Management Trainee 01772 533482

Project document(s)


Contact information

For more information about this research contact:

Michael Walder
Senior Policy Officer
01772 533637