Bus shelters survey

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Purpose The survey aimed to find out public perceptions of the quality of bus shelters and the extent to which they may affect usage of buses and fear of crime.
Subject Public transport
Commissioned by Joint Overview and Scrutiny Task Group for Bus Shelters
Geographic area All of Lancashire
Method Questionnaire - face-to-face
Questionnaire - online
Questionnaire - postal
Consultation with Service users
Date 08/01/2007 - 15/02/2007
Undertaken by Corporate Research and Intelligence, Policy Unit


Number of responses 1151
Key findings Most people thought that the quality of bus shelters was adequate. Respondents felt that vandalism was a problem (particularly in Burnley and Hyndburn), although most thought it was only a slight problem. Respondents thought that the quality of bus shelters makes a difference to whether people use the buses, and perceptions of the appearance of the local area, other, more vulnerable, peoples' sense of feeling safe, crime and anti-social behaviour and how safe they feel.

The top mentioned improvements for bus shelters were timetable information, better vandal proofing, a quicker response to reports of damage or vandalism.

Project document(s)




Contact information

For more information about this research contact:

Rebecca Robinson
01772 537787

Mick Edwardson
01772 530290

Email: haveyoursay@lancashire.gov.uk

Related information

Bus shelters task group page: