Libraries Adult Public Library User Survey (PLUS) 2006

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Purpose The Adult PLUS survey is a three-yearly survey of adults over the age of 16 to find out their usage and perceptions of library services. This information will be used for the Public Library Service Standard (PLSS7) and to improve library services according to the needs of the people who use them.
Subject Libraries
Commissioned by Ann Marsh (County Library and Information Service, Performance Management Officer)
Geographic area All of Lancashire
Method Questionnaire - postal
Consultation with Service users
Date 25/09/2006 - 01/10/2006
Undertaken by County Library and Information Service and Corporate Research and Intelligence Team


Number of responses 19968
Key findings The most commonly mentioned reason for visiting the library was to borrow books. When people were asked what they actually did at the library the most popular answer was to borrow books, followed by using a computer.

All of the aspects of the library service were thought of positively. Library services are highly regarded amongst their users. Staff were rated the most highly, both for their assistance and helpfulness. Perceptions of the information service overall, the choice of books and attractiveness of the library inside are all correlated to overall satisfaction with the library (in order of significance). The most significant driver of satisfaction with the information service overall was the choice of books.

Project document(s)


Contact information

For more information about this research contact:

Des Meyers
01772 534007

Rebecca Robinson
01772 537787

Mick Edwardson
01772 530290