Educational Psychology Service (EPS) satisfaction survey 2006

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Purpose The EPS wanted to undertake a research project to assess its current performance on delivering its services to schools, and to gain an understanding of any service improvements required.

The research was carried out to measure the performance of the service - in particular the effectiveness of the service level guarantee. The EPS wanted an independent measure of the service to build upon the research that has been previously conducted from within the service itself.
Subject School services eg meals, crossing, EPS
Commissioned by Educational Psychology Service
Geographic area All of Lancashire
Method Questionnaire - online
Consultation with Schools/parents/governors
Date 01/05/2006 - 14/06/2006
Undertaken by Corporate Research and Intelligence Team


Number in sample 600
Number of responses 107
Response rate 17%
Key findings The majority of respondents were satisfied with the service provided by the EPS overall. When asked how useful the service provided by the EPS was the majority said that they found the service useful.

Thinking about the service over the last 12 months, almost half of the respondents felt the service had stayed the same. More respondents thought that the service had got better than those who thought it had got worse.

From a range of statements on the service, respondents were most likely to disagree that there was a sufficient amount of time given to discuss the schools' views on the children. In general there appears to be a greater demand for the EPS service than is currently being delivered, with schools suggesting a need for more hours of service than they receive.

Those using the EPS during a critical incident were overall satisfied with the service with around half being very satisfied. A significant minority disagreed that contacting their EP was easy and that they have the opportunity to meet and plan future work with the EP.

The vast majority of respondents were aware of the EPS service level guarantee. More than half of respondents agree that the EPS had delivered on its side of the agreement. There is a wide spread of opinion on whether to support the proposal to delegate some EPS funding to schools.

Project document(s)


Contact information

For more information about this research contact:

Rebecca Robinson
01772 537787

Mick Edwardson
01772 530290