Educational Psychology Service (EPS) satisfaction survey 2007

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Purpose Find out how satisfied schools are with the EPS and the services they offer to schools, how satisfied schools are with educational psychologists, and how the service provided to schools could be improved.
Subject School services eg meals, crossing, EPS
Commissioned by David Webster, Head of SEN assessment and EPS in the Lancashire Educational Psychology Services
Geographic area All of Lancashire
Method Questionnaire - online
Consultation with Schools/parents/governors
Date 04/06/2007 - 29/06/2007
Undertaken by Corporate Research and Intelligence Team


Number in sample 700
Number of responses 79
Response rate 11%
Key findings Schools would like more EPS time to be allocated to their school (on average there was a 6.5 hour difference from the time they were allocated and the time they felt they should have received).

One-third of schools have attended an EPS training course (the most popular is INSET) and the courses are highly regarded.

A minority of respondents have used the telephone helpline or had support with a critical incident (14 and 5 schools respectively) but the majority are satisfied with the outcome.

A significant minority of school staff found it difficult to contact their EP between school visits. There were more respondents who felt that school staff didn't have regular
opportunities to meet and plan future work with their school EP. The service aspect with the most disagreement to it was that `the EPS provides sufficient time to discuss my views on the children'.

Project document(s)


Contact information

For more information about this research contact:

Mick Edwardson
01772 530290