Home to school transport parents survey 2004
|Purpose||The home to school transport parents survey was for the purpose of finding out the current levels of user satisfaction with the mainstream home to school transport service. This information will be used to assess how effective the Best Value improvements have been and will be compared to the research undertaken in 2001.|
|Commissioned by||Bus Service Procurement Transport Service|
All of Lancashire
Questionnaire - postal
|Date||24/03/2004 - 30/04/2004|
|Undertaken by||Corporate Research and Intelligence Team, Policy Unit|
|Number in sample||3000|
|Number of responses||1011|
|Key findings||Overall the level of satisfaction with the home to school transport service is high with 89% of respondents being satisfied with the overall service, an improvement of 14% on 2001. 18% of parents also feel that the service has improved since their child has had transport, only 8% saying it has got worse, showing that the service has improved.
The survey tested user satisfaction and importance on a number of key service attributes. These include service punctuality, condition and reliability of vehicles used, service given by drivers, perceptions of their child's safety and the Safer Travel Unit, satisfaction with the transport application process, perceptions of information from Lancashire County Council about their child's transport and complaint handling.
Ratings of these service attributes are generally good especially for the punctuality of the service, condition and appearance of the vehicles, and perceptions of the drivers.
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