Special educational needs (SEN) home to school transport parents survey

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Purpose The home to school transport parents survey was commissioned for the purpose of finding out the current levels of user satisfaction with the Special Education Needs (SEN) home to school transport service. This information will be used to assess how effective the Best Value improvements have been.
Subject Public transport
Commissioned by Transport Policy Bus Service Procurement
Geographic area All of Lancashire
Method Questionnaire - postal
Consultation with Parents/carers
Service users
Date 08/10/2003 - 24/10/2003
Undertaken by Corporate Research and Intelligence Team, Policy Unit


Number in sample 600
Number of responses 242
Response rate 40%
Key findings Overall the level of satisfaction with the home to school transport service is high with 93% of respondents being satisfied with the overall service. 35% of parents also feel that the service has improved since their child has had
transport, showing a trend towards an improving service.

The survey tested user satisfaction and importance on a number of key service attributes. These include service punctuality and reliability, condition and suitability of vehicles used, service given by staff, perceptions of their child's safety and information from Lancashire County Council about their
child's transport.

All service attributes have shown an improvement in user satisfaction since 2001, on average 8% over all aspects. The most significant improvement is in information provision about their child's transport, although this still has the lowest satisfaction level.

Project document(s)


Contact information

For more information about this research contact:

Mick Edwardson
01772 530290

Email: haveyoursay@lancashire.gov.uk

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