Building processes and systems to develop organisational learning

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Purpose Providing service users in receipt of domiciliary care within West Lancashire with a process and number to ring to feedback on service provision
Subject All services
Commissioned by Blair McPherson - Director of Community Services
Geographic area West Lancashire
Method Questionnaire - postal
Consultation with Service users
Date 07/01/2008 - 30/06/2008
Undertaken by Shalini Duggan - Project Support Officer


Number in sample 750
Key findings Inconclusive
Outcomes No evidence of additional service user feedback was recorded as a consequence of this exercise.

Project document(s)


Contact information

For more information about this research contact:

Shalini Duggan (tel. 01772 534388)