Dial-a-Ride/Bus Satisfaction Survey - Equality & Diversity Analysis
| Purpose | To assess service user satisfaction and access by equality strands. |
|---|---|
| Subject |
Public transport Adults with additional needs Older people |
| Commissioned by | Director of Strategic Planning & Transport (Stuart Wrigley) |
| Geographic area |
All of Lancashire |
|---|---|
| Method |
Questionnaire - postal |
| Consultation with |
Service users |
| Date | 01/03/2008 - 31/03/2008 |
| Undertaken by | Jay Patel / Richard Matthews |
Results
| Number in sample | 800 |
|---|---|
| Number of responses | 428 |
| Response rate | 53% |
| Key findings | Males, older people, people without a disability and people from a BME background were less likely to use the service than females, younger people, and people with a disability. There are no significant differences in satisfaction between gender, disability and age groups. Comparison of satisfaction levels between ethnic groups was not possible due to zero BME respondents. |
| Outcomes | Analysis and results passed back to Service to inform business planning and service development. |
Contact information
For more information about this research contact:
Richard Matthews
Assistant Performance Manager
Environment Directorate
Ex 30792