Dial-a-Ride/Bus Satisfaction Survey - Equality & Diversity Analysis

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Purpose To assess service user satisfaction and access by equality strands.
Subject Public transport
Adults with additional needs
Older people
Commissioned by Director of Strategic Planning & Transport (Stuart Wrigley)
Geographic area All of Lancashire
Method Questionnaire - postal
Consultation with Service users
Date 01/03/2008 - 31/03/2008
Undertaken by Jay Patel / Richard Matthews


Number in sample 800
Number of responses 428
Response rate 53%
Key findings Males, older people, people without a disability and people from a BME background were less likely to use the service than females, younger people, and people with a disability.
There are no significant differences in satisfaction between gender, disability and age groups. Comparison of satisfaction levels between ethnic groups was not possible due to zero BME respondents.
Outcomes Analysis and results passed back to Service to inform business planning and service development.

Contact information

For more information about this research contact:

Richard Matthews
Assistant Performance Manager
Environment Directorate
Ex 30792