Dial-a-Ride/Bus Satisfaction Survey - Equality & Diversity Analysis
|Purpose||To assess service user satisfaction and access by equality strands.|
Adults with additional needs
|Commissioned by||Director of Strategic Planning & Transport (Stuart Wrigley)|
All of Lancashire
Questionnaire - postal
|Date||01/03/2008 - 31/03/2008|
|Undertaken by||Jay Patel / Richard Matthews|
|Number in sample||800|
|Number of responses||428|
|Key findings||Males, older people, people without a disability and people from a BME background were less likely to use the service than females, younger people, and people with a disability.
There are no significant differences in satisfaction between gender, disability and age groups. Comparison of satisfaction levels between ethnic groups was not possible due to zero BME respondents.
|Outcomes||Analysis and results passed back to Service to inform business planning and service development.|
For more information about this research contact:
Assistant Performance Manager