Waste Permit Helpline Survey - Equality & Diversity Analysis

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Purpose To assess service access and satisfaction by strands of equality.
Subject Equality and diversity
Waste and recycling facilities
Commissioned by Director of Waste and Natural Resource Management (Steve Browne)
Geographic area All of Lancashire
Method Questionnaire - telephone
Consultation with Service users
Date 01/03/2008 - 31/03/2008
Undertaken by Jay Patel


Number in sample 100
Number of responses 100
Response rate 100%
Key findings Males are more likely to use the service than females, non-disabled people are more likely to use the service than disabled people, few 17-24 year olds are likely to use the service, and few people 65+ are likely to use the service. No significant differences in satisfaction between groups.
Outcomes Results delivered back to the service for business planning and service development purposes.

Contact information

For more information about this research contact:

Richard Matthews
Assistant Performance Manager
Environment Directorate
Ex 30792