Waste Permit Helpline Survey - Equality & Diversity Analysis
| Purpose | To assess service access and satisfaction by strands of equality. |
|---|---|
| Subject |
Equality and diversity Waste and recycling facilities |
| Commissioned by | Director of Waste and Natural Resource Management (Steve Browne) |
| Geographic area |
All of Lancashire |
|---|---|
| Method |
Questionnaire - telephone |
| Consultation with |
Service users |
| Date | 01/03/2008 - 31/03/2008 |
| Undertaken by | Jay Patel |
Results
| Number in sample | 100 |
|---|---|
| Number of responses | 100 |
| Response rate | 100% |
| Key findings | Males are more likely to use the service than females, non-disabled people are more likely to use the service than disabled people, few 17-24 year olds are likely to use the service, and few people 65+ are likely to use the service. No significant differences in satisfaction between groups. |
| Outcomes | Results delivered back to the service for business planning and service development purposes. |
Contact information
For more information about this research contact:
Richard Matthews
Assistant Performance Manager
Environment Directorate
Ex 30792