Trading Standards Survey - Equality & Diversity Analysis
| Purpose | To assess service access and satisfaction by equality strands. |
|---|---|
| Subject |
Trading standards Equality and diversity |
| Commissioned by | Head of Trading Standards (Jim Potts) |
| Geographic area |
All of Lancashire |
|---|---|
| Method |
Questionnaire - telephone |
| Consultation with |
Service users |
| Date | 01/02/2008 - 29/02/2008 |
| Undertaken by | Jay Patel |
Results
| Number in sample | 204 |
|---|---|
| Number of responses | 204 |
| Response rate | 100% |
| Key findings | The data suggests that BME people are more likely to use the service than White people. And that people in Age bands 0-15, 16-24 and 25-44 are less likely to use the service, whereas people in Age bands 45-59 and 60+ are more likely to use the service. There is no difference in the likelihood of service take-up between Males and Females or Disabled and Non-disabled people. There are no significant differences in satisfaction levels, or opinion on whether they have been treated fairly, between any of the equality groups. |
| Outcomes | Analysis returned to service to inform business planning and service development. |
Contact information
For more information about this research contact:
Richard Matthews
Assistant Performance Manager
Environment Directorate
Ex 30792