Trading Standards Survey - Equality & Diversity Analysis

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Purpose To assess service access and satisfaction by equality strands.
Subject Trading standards
Equality and diversity
Commissioned by Head of Trading Standards (Jim Potts)
Geographic area All of Lancashire
Method Questionnaire - telephone
Consultation with Service users
Date 01/02/2008 - 29/02/2008
Undertaken by Jay Patel


Number in sample 204
Number of responses 204
Response rate 100%
Key findings The data suggests that BME people are more likely to use the service than White people. And that people in Age bands 0-15, 16-24 and 25-44 are less likely to use the service, whereas people in Age bands 45-59 and 60+ are more likely to use the service. There is no difference in the likelihood of service take-up between Males and Females or Disabled and Non-disabled people. There are no significant differences in satisfaction levels, or opinion on whether they have been treated fairly, between any of the equality groups.
Outcomes Analysis returned to service to inform business planning and service development.

Contact information

For more information about this research contact:

Richard Matthews
Assistant Performance Manager
Environment Directorate
Ex 30792