Home to school transport parents survey 2007
| Purpose | The home to school transport parents survey was undertaken to provide data to evaluate service improvements. The 2001 and 2004 survey results provide a basis for comparison that will identify any changes in levels of user satisfaction. The main themes of the questionnaire were: * overall satisfaction with home to school transport; * levels of satisfaction with different service aspects; * identifying the most important factors in home to school transport; * identifying the awareness of and satisfaction with the Safer Travel Unit; and * monitoring complaints, and complaint resolution. |
|---|---|
| Subject |
School services eg meals, crossing, EPS Public transport |
| Commissioned by | Transport Service |
| Geographic area |
All of Lancashire |
|---|---|
| Method |
Questionnaire - postal |
| Consultation with |
Parents/carers |
| Date | 02/04/2007 - 30/04/2007 |
| Undertaken by | Corporate Research and Intelligence Team, Policy Unit |
Results
| Number in sample | 800 |
|---|---|
| Number of responses | 429 |
| Response rate | 53% |
Project document(s)
Report(s)
Contact information
For more information about this research contact:
Mick Edwardson
01772 530290
mick.edwardson@lancashire.gov.uk
Email: haveyoursay@lancashire.gov.uk