Special educational needs transport controllers survey

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Purpose The Transport Controllers' Satisfaction Survey was undertaken to provide another angle to the current Best Value improvements that have been made in home to school transport. The main themes of the questionnaire were overall satisfaction with the SEN home to school transport service, reason for complaints and how they are handled, and methods of improvement.
Subject School services eg meals, crossing, EPS
Commissioned by Special Educational Needs Transport
Geographic area All of Lancashire
Method Questionnaire - online
Consultation with Schools/parents/governors
Date 05/07/2003 - 21/07/2003
Undertaken by Corporate Research and Intelligence Team, Policy Unit


Number in sample 31
Number of responses 5
Response rate 16%
Key findings The Transport Controllers were asked for their satisfaction with a wide variety of areas of the service. All of these appeared good with the exception of the Area Education Office, with which two respondents said they were dissatisfied. Three schools added comments for their concerns, which were the suitability of escorts and passenger assistants, and communication when there are changes to the service.

One respondent had made a complaint about the service. While they were satisfied with the outcome, they considered finding the right person to be difficult.

Project document(s)


Contact information

For more information about this research contact:

Mick Edwardson
01772 530290

Email: haveyoursay@lancashire.gov.uk