Life in Lancashire Wave 20

New Search

Purpose To find out the public's awareness of transport information and their preferences for accessing it, and awareness of the
Lancashire Record Office and interest in its volunteering opportunities.
Subject Lancashire Record Office
Public transport
Commissioned by Martin Porter, Traffic and Safety - network development Jacquie Crosby, Assistant county Archivist
Geographic area All of Lancashire
Method Questionnaire - postal
Consultation with Life in Lancashire panel
Date 21/11/2007 - 14/12/2007
Undertaken by Corporate Research and Intelligence Team, Policy Unit


Number in sample 1749
Number of responses 1172
Response rate 67%
Key findings The vast majority of the public think that it is easy to get information on public transport. The internet is now seen as the main way to access certain types of travel information and access to it is now very high. Only 5% of regular bus users have used the SMS next bus information service. Electronic information signs are seen as useful in car parks and bus stops.

Half of respondents knew of the Lancashire Record Office. Only one in twelve respondents knew they could deposit records at the office. Half of respondents would first visit a library to find out about the history of their community, while a third would use the internet. The most likely place for panel members to turn to investigate their family history would be the internet followed by the record office. A quarter of the panel would personally be interested in volunteering. The most popular options would be to work in the local community or at home rather than in the record office itself.
Outcomes Many people weren't aware of the record office and didn't know about its services, so better ways of publicising it are being looked at. In Accrington, Burnley and Colne libraries new information displays are being created, roadshows will be held, and the service is trying to start some volunteering projects. Through these activities it's hoped that awareness of the record office and its services in east Lancashire will be improved.

There will be more volunteering opportunities in the future in the record office. A project being developed at the moment is an indexing project that volunteers who have access to a home computer can do at home. The project will provide an index to the nominal rolls of the 1863 to 1892 Royal Lancashire Volunteer Corps, which is a list of all the men who served during that period. The index will be a valuable resource for people tracing their Lancashire family history.

Project document(s)



Marked up questionnaire(s)

Contact information

For more information about this research contact:

Melissa Sherliker
01772 535019