Best Value Performance Indicator (BVPI) user satisfaction survey 2006
| Purpose | This research was carried out to fulfil the requirements of the Department for Communities and Local Government and the Audit Commission. The survey investigates the perception of the local area by Lancashire residents, as well as their satisfaction with local services. |
|---|---|
| Subject |
All services |
| Commissioned by | Policy Unit |
| Geographic area |
All of Lancashire |
|---|---|
| Method |
Questionnaire - postal |
| Consultation with |
General public |
| Date | 06/09/2006 - 24/11/2006 |
| Undertaken by | Corporate Research and Intelligence, Policy Unit |
Results
| Number in sample | 4500 |
|---|---|
| Number of responses | 1678 |
| Response rate | 37% |
| Key findings | Overall satisfaction with the county council has not changed significantly, moving from 49.1% to 49.5% satisfied. This score is similar to the overall median scores for all county councils and all single and upper tier authorities. Satisfaction with five out of the nine key Best Value Performance Indicators measured on the survey has increased on the 2003/4 survey. |
Project document(s)
Report(s)
Questionnaire(s)
Marked up questionnaire(s)
Contact information
For more information about this research contact:
Rebecca Robinson
01772 537787
rebecca.robinson@lancashire.gov.uk
Mick Edwardson
01772 530290
mick.edwardson@lancashire.gov.uk
Email: haveyoursay@lancashire.gov.uk