Best Value Performance Indicator (BVPI) user satisfaction survey 2003
| Purpose | ODPM prescribed that the General Survey questionnaire template should be used in full to collect the data. The questions set in the questionnaire are those which the Government requires each authority to ask in order to measure the performance indicators. |
|---|---|
| Subject |
All services |
| Commissioned by | Corporate Research and Intelligence Team, Policy Unit |
| Geographic area |
All of Lancashire |
|---|---|
| Method |
Questionnaire - postal |
| Consultation with |
General public |
| Date | 22/09/2003 - 23/01/2004 |
| Undertaken by | MORI |
Results
| Number in sample | 4500 |
|---|---|
| Number of responses | 1639 |
| Response rate | 36% |
| Key findings | Overall, almost half of residents (49%) are satisfied with the overall service provided by Lancashire County Council. The majority (56%) of Lancashire residents say that Lancashire County Council's performance has stayed the same over the last three years. Residents' priorities for their area centre on `liveability' issues. Residents think that many factors relating to `street scene' (eg clean streets, road and pavement repairs and level of crime) and quality of life in the area (eg affordable housing and cost of living) are getting worse. On the other hand, there is a general sense that specific Council services are getting better (eg local tips) or have remained the same (eg libraries, sports/leisure facilities and museums/galleries). |
Project document(s)
Report(s)
Questionnaire(s)
Marked up questionnaire(s)
Contact information
For more information about this research contact:
Mick Edwardson
01772 530290
mick.edwardson@lancashire.gov.uk
Email: haveyoursay@lancashire.gov.uk