Life in Lancashire 2007

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Purpose The survey looks at the latest views of Lancashire residents about the county council, the services it provides and the quality of life in Lancashire. It also examines how views have changed since 2003.

Specifically, the research covered quality of life; community cohesion; satisfaction with the county council generally; levels of use and satisfaction with specific county council services; county council communications; and local democracy, including the role of councillors.
Subject All services
Community cohesion
Community engagement
Quality of life
Satisfaction with the council
Commissioned by Corporate Research and Intelligence Team, Policy Unit
Geographic area All of Lancashire
Method Questionnaire - face-to-face
Consultation with General public
Date 15/09/2007 - 16/12/2007
Undertaken by Ipsos MORI


Number of responses 2451
Key findings The majority (83%) of Lancashire residents are satisfied with their local area as a place to live. Friendly neighbours/people and peace and quiet (38% and 36% respectively) are most likely to be mentioned by residents as positive aspects of life in the area. The most frequently cited negative perceptions relate to reducing the impact of traffic and facilities for young people. Asked what is most likely to improve their quality of life, the choices most commonly made by residents are reducing crime and disorder, activities for young people, and reducing traffic/transport problems.

The most common situations in which residents meet and talk with people from a different ethnic origin are at the local shops (35%) and at work (34%), while just over a quarter (28%) report they do not meet anyone from a different ethnic origin. Just over half (53%) of residents agree that their local area is a place where people from different backgrounds get on well together.

Just over three-fifths (62%) of residents say they are satisfied with Lancashire County Council, of which seven percent are very satisfied. Performance on public satisfaction with individual services translates into some positive comparisons with other authorities studied by Ipsos MORI. Service areas which continue to be relative strengths include nursery and primary schools, libraries and local bus services.

As was the case in 2003, the county council continues to be seen to be doing a better job in its efforts to communicate with residents, with the positive impact of communications again evident.

Just under one-third of residents agree that they are able to influence decisions affecting the local area (31%), while almost two-thirds (63%) disagree.

Project document(s)


Marked up questionnaire(s)


Contact information

For more information about this research contact:

Mike Walker
01772 533445

Mick Edwardson
01772 530290